We do not use traditional dry-cleaning methods

You hereby acknowledge that we do not use perchlorethylene, the solvent traditionally used by dry cleaners to clean delicate clothes, and that we will use an alternative process called wet-cleaning, which is water based using  biodegradable detergents and very specific cycles to clean your garments. we also use hydrocarbon green earth solvent which is silicon based and very gentle on your garments.

You hereby acknowledge that our cleaning method may not respect the care label on your item (“item” shall mean items of clothing, accessories, or bed linen).

Care labels

It is your responsibility to ensure that all items that you send to us for cleaning have proper care labels. We do not accept responsibility for items that have missing, unreadable or removed care labels and you accept that all such items are cleaned “at owners risk”.

Laundry

We are not responsible for any colour runs, shrinkage or lost items in laundry. We wash at 40 degrees unless otherwise requested and dry on low heat. We do not check pockets or care labels in laundry ( only in dry cleaning as they are itemised),

 Stain removal

We inspect every item before returning it to you to ensure that it meets our strict quality standards. We will make every attempt to remove stains without damage to your item but it should be noted however, that we do not guarantee the removal of any stains. In any case, the cleaning charge will apply regardless of whether the stain has been removed. Stain removal is often made easier if the stain is identified before washing and our ability to remove it will depend on several factors (including but not limited to age of the stain, composition, previous attempts to clean, nature of the fabric and dyeIt is important that you tell us if there are unusual stains and any information which could help us remove them as we can treat them before cleaning your item.

Please check pockets

Please ensure to thoroughly check all garment's pockets for items such as pins, jewellery, coins, pens, buttons etc. as we cannot be held responsible for any item lost, or for any garment damage caused by personal items left in a pocket.

If we cannot agree who is responsible for loss and damage

We will seek an independent analysis by a fabric care research laboratory (for example http://www.satra.co.uk). The fabric care research laboratory shall act as an expert and not as an arbitrator and its written determination shall be final and binding on you and us in the absence of manifest error or fraud. The cost of obtaining the fabric care research laboratory’s analysis shall be borne as the fabric research laboratory directs. Manufacturing companies are making garments at low prices and not testing garments for colour runs or beads or buttons and also weak hems on dresses and trousers its for these reasons we can send your garment to be tested as in certain cases its out of our control

When we are liable for damage to your items

Any item that you wish to complain about must be returned unworn or unused with the original packaging that the item was collected in; failure to do so will invalidate any potential complaint/claim. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your item that we discover while providing the services. We are not responsible for inherent weaknesses or defects in materials (for example, sun fading on curtains or colour runs below armpits due to deodorant) which may result in tears or the development of small holes or stains in fabric that are not readily apparent prior to processing.

Maximum liability

• 5x the price you have paid for cleaning that item; or

• the depreciated value of the item as determined by the Fair Compensation Guidelines as provided by the Textile Services Association.

For the avoidance of doubt, we will only be liable for the damaged item. For example, if there is damage to trousers that are part of a suit, only the trousers can be subject to compensation (and not the whole suit).

If any compensation is agreed then the items will not be returned but will be given to charity.

We are not liable for items cleaned at “owners risk”

The following items shall be cleaned at “owners risk”:

• items with no care label

• leather

• suedes

• furs

• items containing any suede, leather or fur (eg. elbow patches)

• suede and leather garments or accessories (including handbags and shoes)

• belts, buckles, buttons and hoods

• any ink marks left behind by our poly-marking label system

• any item that you have agreed to be handled “at owners risk” and

• we will not be responsible for colour loss, colour bleeding, shrinkage or damage to weak and tender fabrics.

• Suits jackets that be become bubbled like this is due to water/rain not to do with cleaning process

• Any beads buttons jackets with interface that are glued as in the cleaning process this can dissolve